Enabling Cisco Business Calling through Microsoft Slack and Teams Messaging
Strategic Integrations and Alliances Enable Comprehensive Calling, Meetings, and Messaging Features
In my own role as something supervisor at Cisco here, I talk to clients about their collaboration conditions regularly. One issue I get asked will be what they are able to do to create together collaboration equipment from different suppliers…
The Webex unified app offers our customers with comprehensive calling, meetings, and messaging abilities that integrate with this award-winning movie IP and devices cell phones. The full total result is seamless and consistent workflows.
But we have been also aware that lots of clients have existing investments set up with collaboration equipment from other suppliers, and we have been committed to ensuring Webex can be an open system, that integrates with 3rd celebration applications to make sure our mutual clients have a remedy that delivers the perfect outcomes.
Earlier this year among my colleagues discussed how exactly we are enabling companies with Microsoft Teams and Slack messaging users to start out Webex Meetings from these applications.
Now, fresh Cisco calling integrations enable you to use all of your enterprise-grade tone of voice and video contacting features in conjunction with these messaging platforms.
Cisco Calling Integrations
Calling integrations permit you to expose Cisco calling control keys in additional vendors messaging applications directly. We’ve built the Cisco calling integrations to offer you flexible we&rsquo as well as solutions;ve made them super easy to deploy. We started with Microsoft Slack and Groups messaging apps. To deploy a Cisco phoning integration you simply choose the Cisco client you’re using for contacting and the calling system you need to use.
When you have added the Cisco calling integration, it is possible to launch a Webex Teams or Cisco Jabber call from your own messaging app directly. When you click on the call button, the integrations identify who you’re communicating with, resolves their calling address, and passes this given information to your installed Cisco client which starts a Cisco voice or video call. All Cisco is supported by the integrations calling platforms including Cisco Unified Communication Manager (UCM) based on-premises and hosted deployments, and Webex Calling for cloud.
You can find no complex end changes to create as they are client integrations back. You can find no call routing dial or policies plan changes to create, no additional licenses required, no new hardware to control. You should use the calling integrations with desk phone control even, this means your users don’t need to replace their handsets.
Cisco Calling from Slack
Slack has made its messaging platform very available to integrating calling providers like Cisco. Adding the Cisco calling integration to Slack means you utilize the native Slack call button to start out a Cisco call directly from Slack.
This could possibly be using Webex Cisco or Teams Jabber as your softphone or controlling your desk phone. If your Cisco client is controlling your Cisco desk phone clicking the decision button in Slack causes your Cisco desk phone to go off-hook and call your colleague.
Slack is favored by developers where users have a tendency to like keyboard commands to take actions like making calls. Speaking with Slack users it becomes clear this can be a requirement of Slack users so we implement “/jabber” and “/webexteams” slash command letting you make calls at the command line.
We have been continuing to work together with plan and Slack to implement Slack’s new shortcut controls shortly. This can offer you more calling destination selectable in Slack directly.
Cisco Calling from Microsoft Teams
The Cisco calling integration for Microsoft Teams has been available from the Microsoft Teams app store for over per month now. This month we’ve extended it with new features and functionality. Along with supporting Microsoft Teams web and desktop users, month we added support for mobile and tablet devices this. We added new contact search capabilities also, now you can search your Microsoft 365 Outlook contacts and call them making use of your Cisco calling platform via the integration.
Building Bridges with Webex
Both of these new calling integrations are types of the countless integrations that the Webex platform supports just, enabling people to improve their collaboration and communication of their everyday workflows. For instance, we’ve also caused Microsoft to integrate Microsoft SharePoint and OneDrive Enterprise Content Management (ECM) solutions into Webex team messaging services to streamline collaboration on documents.
What Next…
If you’re thinking about learning more about Cisco calling integration contact your Cisco account team to go over how to build on your own current Cisco UC investments with Webex to improve the collaboration experience for the users and/or integrate with third party collaboration tools.
Read More
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