Cisco Acknowledged by Gartner as a Head for Unified Communications as something (UCaaS)

We have been proud to become named a innovator for a repeat season in the Gartner 2020 Miracle Quadrant for Unified Communications because a Service (UCaaS). That is especially substantial in this transformative calendar year: When complete, integrated collaboration – what UCaaS is focused on – becomes crucial to the performance and survivability of companies worldwide.

First, I’d prefer to touch on 2 related and highly substantial strategic assumptions Gartner is causeing this to be year: Gartner assumes that simply by 2022, 74% of companies will move at the very least 5% of these workers into long lasting remote-functioning positions. And by 2024, 74% of most brand new unified communications licenses bought by organizations will undoubtedly be cloud-centered. These assumptions reflect the unprecedented need for collaboration choices to support flexible function, and highlight that built-in cloud collaboration solutions will be the primary methods to meet this demand.

“By 2024, 74% of the brand new unified communications licenses bought by organizations will undoubtedly be cloud based, upward from 48% in 2019”

Recent Improvement

For all of us at Cisco, 12 months has been very in keeping with Gartner’s strategic assumptions the focus in the last. We accelerated the improvement of the Webex cloud collaboration system with regards to user experience and gadget and company apps integration – all assisted by brand new AI based features and unified platform administration and control. Simultaneously we taken care of immediately the surge popular for remote utilize a fast build-out of the Webex cloud capability and additional hardening of protection, resilience, and performance.

Actually, Gartner recognizes three crucial regions of progress for Cisco Webex within the last year:

Unified Webex experience: The individual Webex app includes calling, messaging, meetings, products, and company app integrations for a whole, seamless collaboration consumer experience. Simultaneously management also it control are completely integrated over the platform via our Webex Control Hub.

Calling within Webex: Gartner notes our complete calling integration within the Webex app and our Cloud Connected PSTN capability — that allows customers and PROVIDERS for connecting via the Webex cloud without separate connectivity and infrastructure requirements directly. This increases our full selection of Bring-Your-Own-Carrier (BYOC) choices, along with our extensive COMPANY global companion bundled PSTN provides. We are attempting to expand our top selection of PSTN capabilities even more – keep tuned in!

As I observed in a recent post, calling remains probably the most critical and essential component of both internal and exterior communication, and of company continuity. We have been privileged to end up being by the worldwide cloud calling leader much, with over 34M customers and over 50%* marketplace share. Quite a few users are offered by the world’s top service providers and are usually hosted within their cloud via the Webex calling system. Our partners have the ability to provide full Webex collaboration encounter to the massive cloud calling consumer community. We have been hard at the job incorporating Webex video, Cellular and ai integration abilities to your calling experiences, making calling more effective and intelligent.

Webex driven by AI: Gartner notes our improvement in integrating AI through the entire Webex experience including tone of voice recognition, participant and facial recognition, contact and context awareness, and smart transcription. These capabilities offer an efficiency benefit during Webex meetings and function seamlessly as well as our integrated private and room collaboration gadgets. Actually, Gartner has identified Webex Meetings as a head within their separate Meeting Solutions Miracle Quadrant, 2020 for the 13^th amount of time in a row.

Webex Collaboration Strengths

I’m very happy to say that with all this progress, Gartner information that their customer inquiries concerning Cisco collaboration rose by 70% in the initial three quarters of 2020 when compared to previous year.

Finally, Gartner highlights just how many of Cisco’s overall core strengths translate to significant advantages with regards to Webex collaboration. Included in these are our global and heavy enterprise relationships, our extensive neighborhood of partners and our complimentary portfolio of networking and security to provide cross-architecture benefits.

What’s Next?

While it’s recently been a transformative year for collaboration and our Webex portfolio, I ahead observe tremendous opportunities. As UCaaS requirement and cloud adoption increase, we’ll continue steadily to build Webex because the integrated, secure, and intelligent system businesses can rely on for the full selection of their mission-critical collaboration and calling needs.

Take a glance at the entire Gartner Magic Quadrant for Unified Communication (UCaaS) report

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Gartner will not endorse any vendor, service or product depicted in its study publications and will not advise technology customers to choose only those suppliers with the best ratings or even other designation. Gartner analysis publications contain the views of Gartner’s research corporation and should not really become construed as statements of reality. Gartner disclaims all warranties, implied or expressed, regarding this extensive research, which includes any warranties of merchantability or physical fitness for a specific purpose.

Learn More

Our Best Kept Secret: Calling in Webex for the New Era of Work

Calling with Webex, Built for the Next Normal

See where else Cisco has been recognized in the Gartner Magic Quadrant

Catch up on all of Lorrissa’s blogs

Resources

Best Practices: How to Work Remotely [Online Class]

Moving UC to the Cloud [Webex Calling Demo]

THE VERY BEST Practices for Moving to Cloud Collaboration at YOUR PERSONAL Pace [Nemertes Whitepaper]