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The ambition of Ursula von der Leyen, President of the European Commission, to leverage the EU’s recovery effort and fund to accelerate the electronic transformation of our economy offers gathered a big consensus in Brussels and in member states. So rightfully. One thing the pandemic provides made clear: a far more digitized economy demands ever-reinforced […]

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A Top Approach within Understanding the worthiness of Technology Over the full years, I’ve often been asked to get involved running a business case justifications for contact center investments. Whether a whole contact middle deployment, or a person technology component, business situation advancement is both challenging and essential. Based on knowing the issue of business […]

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Artificial intelligence (AI) is becoming extremely popular. Just the mere reference to it can make us think about hi-tech plus some futuristic declare that promises simpleness and instant knowledge. In accordance with study from O’Reilly, engagement with synthetic intelligence technology grew 58% this past year.* Moreover, the global artificial cleverness market is likely to grow […]

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Video-conferencing platform BlueJeans Network is bolstering its software with in-meeting features to greatly help improve the work-from-home connection with its users and better position itself against rivals. Since its acquisition by Verizon, BlueJeans has seen usage soar as video conferencing has turned into a staple for workers sent home through the pandemic; the business reported […]

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Analysts Weigh within on Remote Function and the continuing future of Work We ended our week-long Future of Function marathon series having an interesting dialogue with collaboration analysts Dave Michels, Principal Founder and Analyst, TalkingPointz, Daniel Newman, Principal Analyst, and Founding Companion, Futurum Study, Jim Lundy, Founder, CEO, and Lead Analyst, Aragon Analysis, and Craig […]

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