In a global that’s distanced socially, collaboration tools are usually what give us usage of one another. They’re what keep carefully the human link alive and properly; how we connect to our families, close friends, and family members; and they’re an integral element in how companies engage their workers and their clients through this right period.

Allowing business continuity

Last week, within this blog series upon business continuity, We highlighted several automation solutions inside our Share IT Solutions community, and on the DevNet Automation Exchange, that advance connectivity and enable your organization continuity. These included methods to create dashboards to keep track of your VPN, and make use of powerful split tunneling to optimize VPN utilization.

Week this, I’ll concentrate on collaboration tools, and how they may be used to aid businesses through this right period.

Explore the demos, make use of cases, and program code below. You’ll observe how industries and companies may bring human connection to electronic interactions using collaboration tools and automation.

Alternative #1: Make online studying achievable with the Webex XML API

Several schools, colleges, and universities have made a decision to postpone in-person classes and instead continue the institution year on the web through Learning Management Systems (LMS), like Canvas or Moodle. When an LMS will be paired with Webex providers, class administration, recording, and scheduling could be automated at level. And college students and educators have an individual way to obtain truth – one device where they are able to access classes, post assets, ask questions, and much more.

Educators are providing both asynchronous and synchronous courses, and students have found new options for engagement through movie and chat. For some, this proceed to online understanding highlights the necessity for usage of new gadgets and high-speed web. For others, this is a simple changeover. IT groups at these educational colleges, colleges, year for learners and universities have found answers to take learning on the internet and continue the institution.

The Webex Extensible Markup Vocabulary (XML) Application Programming User interface (API) is just one of the numerous various systems and tools which will help you take studying online. The Webex XML API enables the integration and automation of Webex meetings, including the capability to:

• create a good online meeting,
• list a consumer’s scheduled meetings,
• invite an attendee via e-mail, and
• list conference recordings.

By delivering XML over HyperText Exchange Process (HTTP) requests, Webex XML Providers are accessed, and a Representational Condition Transfer (REST) client device may be used when tests and dealing with the API. To find the code to gain access to Webex XML services, like the XML API, browse the DevNet Learning Lab on Webex meetings. With the Webex XML API, handling, scheduling, and enrolling college students into lessons is automated and easy. And for individuals who aren’t in a position to participate in live courses, recorded meetings could be automatic to facilitate asynchronous understanding.

Answer #2: Create engaging customer encounters with APIs, widgets, and Webex Teams

The customer experience, in industries that typically provide face-to-face services like retail especially, has shifted in a significant way because of the global pandemic. Searching for next season’s closet will online need to be done. Even though customers will remotely be buying, individual engagement and interaction is at reach still. No matter what market you’re in, it is possible to develop a digital consumer experience with human being engagement at the guts. With widgets, APIs, and Webex Teams, it is possible to embed movie into your cellular and web apps to produce a dynamic face-to-face customer support experience.

Widgets, which represent an individual product function of Webex Teams, could be included directly within your web applications and will be styled to suit your brand. To begin with, you’have to create an integration with Webex Teams ll, add pre-written program code to your HTML, and add the specific details, including working accessibility tokens or even guest issuer space plus tokens ID. From there, the Internet browser SDK shall talk to the Webex System to integrate video into your browser.

It is possible to grab the program code and demo at developer.webex.com/docs/widgets. And for step-by-step directions from Cisco DevNet, visit the DevNet Learning Lab, “Embedding Video Calls into Web Applications.” By using this solution, you create an interactive encounter with your customers, & most importantly, keep carefully the human connection alive.

Remedy #3: Streamline use Eva from Voicea and Webex Groups

Allow’s be honest – working at home with family, kids, pets, along with other loved types around could be distracting (and that could be placing it mildly). Meetings can together begin to blur, and productivity could be impacted. For companies, this may have significant implications.

A proven way businesses can increase productivity and streamline work in this right time would be to automate simple, everyday tasks like using meeting notes. With the Enterprise Voice Assistant (Eva) from Voicea integration with Webex Teams, it is possible to invite a voice-activated electronic attendant to your Webex meetings to take down notes for you personally, send you a gathering recap and also push activity items into your Webex Groups area for easy collaboration.

This Artificial Intelligence (AI) and Automated Speech Recognition (ASR) enabled digital attendant can be acquired free of charge 150 minutes monthly and constructed with robust security. To begin with and make meetings a lot more productive with Voicea, go to https://www.voicea.com/voicea-cisco-cognitive-collaboration/. It’s a straightforward way to boost efficiency and create area for people to deal with their families, friends, and colleagues through this right time.

Our challenge to you

Are you experiencing a automation or collaboration remedy that you’re focusing on and want in order to share with others? Are you searching for help building these automation and collaboration options work with your business? Share your challenges, guidelines and use cases around in the Share IT Solutions community and join the forthcoming Talk about IT Solutions huddles to activate. Together, we are able to create digital experiences for the employees and clients that keep carefully the human connection at the guts.

Related resources

• Using Webex Teams APIs and integrations to digitize your business
• Check out the most recent APIs, SDKs and resources for Cisco Collaboration technologies
• See how Cisco enables machine learning (ML) and artificial intelligence (AI)
• Take your skills to another level with guided, hands-on learning for Cisco technologies or platforms
• Find Cisco DevNet certification resources

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