Atlassian, best known because of its Jira, Confluence and trello platforms, is acquiring helpdesk business Halp.

The purchase, announced today, arrives amid the background of the continuous global COVID-19 pandemic, which includes made collaborative platforms needed for teams seeking to remain productive with workforces largely distributed.

Launched within 2017, Halp is really a conversational ticketing remedy that allows IT teams in order to assign, solution and prioritize requests from Slack, turning the favorite enterprise chat platform directly into an interior helpdesk solution.

Halp has been built-into a Slack Workspace as soon as, users can respond to a information with a particular emoji to show any message right into a ticket that tracks the improvement of inbound and outbound requests. Halp offers menu choices in Slack which allows help-table staffers to procedure and manage requests without needing to leave Slack.

While the Halp buy shall bolster Atlassian’s integration abilities, Atlassian includes a true amount of tools  that offer Slack integrations. April in, Trello’s no-code automation device, Butler, announced an integration that could allow “automated workflow [to] extend even more over and above the boundaries of Trello in order to the various tools where additional teammates will work.”

Halp integrates with Atlassian&rsquo already; s Jira Support Confluence and Desk, allowing organizations to help keep information via their support device of preference. And Atlassian intends to help keep Halp being an independent product; current Halp customers shall be able to utilize it as a standalone item.

In a statement announcing the acquisition, Brad Armstrong, vice president for business development and corporate development at Slack, mentioned the ongoing firm was thrilled to listen to that its “strategic partner” Atlassian is usually acquiring Halp.

“Using its messaging-first method of support ticketing, Halp can be an outstanding tool for just about any team collaborating in Slack channels already,” Armstrong stated. ”We see enormous possibilities in building ecommerce with Atlassian together.”